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Customer Service Pledge

Our Pledge to you

  • To treat you with courtesy and respect
  • To provide training services that meet your needs
  • To be honest and open, take responsibility for your training and ensure you get the right advice and information
  • To ensure all communication with us is clear and helpful
  • To use your feedback to help us improve our training services in the future

 

What we ask of you

  • Please treat our team and property with respect and consideration
  • Please give us all the information we need to assist your enquiry and learning experience
  • Please provide honest and constructive feedback so that we can improve our services in the future
  • Please tell us if you have any requirements to facilitate your learning needs

 

We recognise that on occasions we do not get it correct

Where we let you down we will

  • Try to put it right straight away
  • Give you an explanation as to what happened and why
  • Provide and agree a solution for you
  • Learn from our mistakes, to help improve our services

 

Our Service Standard

When you visit us we will

  • Greet you in a polite and friendly manner
  • Help you with access or language requirements as best we can
  • Provide you with advice and guidance to achieve your goals
  • Provide an automatic or manual motorcycle to meet your needs

 

When you telephone we will

  • Answer your call in a polite and professional manner
  • Answer your call as quickly as possible – our aim is to answer 95% of calls within 3 rings
  • Respond to all messages or missed calls within 1 day

 

When you write to us we will

  • Acknowledge you within 1 day
  • Explain in full to answer your enquiry
  • Provide a mobile number to call, if preferred

 

 

 

 

Berkshire Motorcycle Training, Army Reserve Centre,

Bolton Road, Windsor, SL43JG | 07808522868

Copyright © Berkshire Motorcycle Training 2017